Terms of service

These Terms of Service (the “Terms”) govern the use of the online store operated by BRAQUE (the “Store”) and purchases made through it. Please review these Terms and our policies before placing an order.

1. Scope

These Terms apply to purchases and related services provided through the Store.

Our Refund Policy, Shipping Policy, Privacy Policy and the sales conditions stated on each product page apply alongside these Terms.

2. Orders and Contract Formation

Please check the product, color, size, quantity, delivery address and payment amount before submitting your order through the Store.

A sales contract is formed when the Store sends the order confirmation email.

Customers who are minors must obtain consent from a parent or legal guardian before ordering.

3. Made-to-Order Production, Cancellations and Changes

Our jewelry is made individually after each order is placed.

As a general rule, we do not accept cancellations or changes for customer reasons after an order has been confirmed. Please check the size and specifications carefully before ordering.

This does not affect any right to cancel, terminate or withdraw from a contract under applicable law, including where the Store fails to fulfill its contractual obligations.

4. Prices and Payment

Product prices are displayed on each product page. Prices for sales within Japan include Japanese consumption tax. Shipping is charged separately.

You may use the payment methods displayed at checkout. Payment must be arranged when placing your order. The date on which your account is debited is determined by your payment provider or card issuer.

Before confirming your order, please check the payment currency, product prices, shipping charges and the total amount charged by the Store.

For customs duties and import charges associated with international delivery, please refer to Section 5.

5. Production, Shipping and International Delivery

Orders are generally dispatched within approximately 4 weeks of the order date. If a different production timeframe is stated on a product page, that timeframe applies.

Delivery requires additional transit time, which varies by destination. Production circumstances, weather, disasters, carrier issues or customs procedures may delay dispatch or delivery. Where we become aware of a change to the expected schedule, we will inform you as appropriate.

Please refer to our Legal Notice, Shipping Policy and checkout for shipping destinations and charges.

International deliveries may be subject to customs duties, import taxes or customs clearance fees in the destination country or region. These charges are the customer's responsibility unless already collected by the Store at checkout, expressly stated to be covered by the Store, or legally payable by the Store.

If a shipment is delayed, lost or damaged, we will respond according to the circumstances, including making inquiries with the carrier. This section does not exclude any liability the Store has under applicable law.

6. Returns, Exchanges and Refunds

We generally do not accept returns, refunds or exchanges for customer reasons. However, ring size exchanges are available under the conditions in our Refund Policy.

One ring size exchange is available per order if you contact us within 7 days of delivery and the ring has only been tried on indoors and is free from scratches, marks and dirt. Exchanges are limited to a standard available size of the same model in the same color. Custom sizes and custom orders are excluded.

The Store covers the cost of making the replacement ring. The customer pays shipping in both directions. After receiving and inspecting the returned ring, we will make the replacement and dispatch it within approximately 4 weeks.

For defective or incorrect items, we will arrange a refund or replacement after checking the item's condition. The Store covers return shipping and shipping of the replacement in these cases.

Please see our Refund Policy for full conditions and instructions. This section does not limit your rights under applicable law.

7. Product Information and Material Characteristics

Product colors may appear slightly different on your screen compared with the actual item.

Natural stones vary in color and inclusions, and handmade finishes may show individual variations. However, specifications that differ from the product description, or defects affecting quality or function, will not be treated merely as characteristics of natural materials or handmade production.

Please refer to each product page for materials, sizes, finishes and care instructions.

8. Ownership and Delivery Risk

Ownership transfers to you once both full payment and delivery of the item to you have been completed.

The Store will address loss or damage occurring before delivery in accordance with applicable law and the circumstances of the case.

9. Intellectual Property and Prohibited Conduct

Rights in the designs, logos, images, text and other content displayed on the Store belong to the Store or their rightful owners. Unless permitted by law, this content may not be reproduced, republished, modified or sold without permission.

The following conduct is prohibited:

• Violations of law or public order and morals.

• Infringement of the rights of the Store or third parties.

• Impersonation, unauthorized payments or other fraudulent conduct.

• Unauthorized access or transmission of harmful software.

• Improper interference with the Store's operations.

10. Personal Information

We handle personal information in accordance with our Privacy Policy.

11. Our Liability

The Store is responsible for the sale of its products and provision of its services in accordance with applicable law.

Nothing in these Terms excludes liability that cannot legally be excluded, including liability arising from the Store's intentional acts or negligence.

12. Changes to These Terms

We may amend these Terms to reflect changes in law or our services, to the extent permitted by law.

We will communicate the changes and their effective date through the website or other appropriate means. Where your consent is legally required, we will obtain it.

Orders already accepted remain subject to the conditions in effect when the order was placed, unless otherwise permitted by law or separately agreed with you.

13. Governing Law and Dispute Resolution

These Terms are governed by Japanese law. This does not deprive you of protection afforded by mandatory consumer protection laws that apply to you.

If an issue arises concerning the Store or your purchase, please contact us first. We will work in good faith toward a resolution.

Where court proceedings are necessary, jurisdiction will be determined in accordance with applicable law.

14. Contact

BRAQUE
Email: info@braque.jp

Alternatively, please use the contact form on our website.