Refund policy

Each piece of BRAQUE jewelry is made to order by craftspeople in our Tokyo workshop. Please review the following return and exchange conditions before placing your order.

1. Change-of-Mind Returns and Exchanges

We generally do not accept returns, refunds or exchanges for differences in expectations or perceived color, ordering mistakes, or items that are no longer wanted.

However, if your ring does not fit, a size exchange is available under the conditions below.

2. Ring Size Exchanges

To help you choose with confidence, we offer one ring size exchange per order.

Eligibility

  • You must contact us within 7 days of delivery.

  • The ring must only have been tried on indoors and must be free from scratches, marks and dirt.

  • The exchange must be for a standard available size of the same model in the same color.

Custom sizes and custom orders are excluded.

Costs

BRAQUE covers the cost of making the replacement ring. The customer is responsible for both the return shipping cost and the cost of shipping the replacement.

Process and Timing

Before returning your ring, please contact info@braque.jp or use our contact form, including your order number and requested size. We will provide return instructions.

After receiving and inspecting the returned ring, we will make your replacement and dispatch it within approximately 4 weeks. Delivery requires additional transit time, which varies by destination.

If you are unsure about sizing, please review the product page and our Ring Size Guide, and contact us before ordering.

3. Defective or Incorrect Items

If your item arrives damaged or faulty, or differs from your order, please contact us, preferably within 7 days of delivery.

Please include your order number and photographs showing the issue to help us review it promptly. After checking the item's condition, we will advise you on the refund or replacement process.

BRAQUE covers return shipping and shipping of the replacement in these cases. Please contact us before returning any item.

This requested notification period does not limit your statutory rights.

4. Refunds

Refunds are provided where accepted under this policy or required by applicable law.

Refunds will generally be issued through the original payment method. We usually process approved refunds within 1–2 weeks, although the time taken for the funds to appear in your account depends on your payment provider or card issuer. Any applicable statutory deadline takes precedence.

5. Repairs and Aftercare

Please contact us about paid repairs for issues arising during wear, such as a broken chain or a loose stone.

We will advise whether a repair is possible, together with its cost and estimated timeframe, after checking the item's condition. Please include photographs when making your inquiry.

This section does not limit your statutory rights relating to defective items.

6. Before Ordering

  • Colors may appear slightly different on your screen compared with the actual item.

  • Natural stones vary in color, inclusions and other characteristics. Variations inherent to natural materials are not defects.

  • Please check each product page for sizes, materials and specifications. For rings, please also refer to our Ring Size Guide.

If you have any questions, please contact us before placing your order.

7. Statutory Rights

This policy does not limit your rights of withdrawal, return, refund or other rights under applicable consumer protection law. Where statutory rights apply, we will comply with the relevant law regardless of the terms of this policy.

Contact

Email: info@braque.jp
Alternatively, please use the contact form on our website.